frequently asked questions

Our products are carefully formulated to assist all skin types, tones, unique skin needs such as hyperpigmentation or acne scarring, and sensitivity level. Each is dermatologically designed and tested, and are loaded with Ayurvedic nutrients as well as science-backed ingredients that help reduce dark spots, brighten, heal and soothe blemishes, and much more - giving the skin that boost of supple, hydrated life it yearns for! Think of it as your skin’s protein supply!

Conscious beauty in its fullest transparency is what we’re all about! We are committed to cruelty-free practices in all stages of development and supply. We have never and will never test our ingredients nor products on animals. Moreover, we assure you that our suppliers respect and follow the same ethical standards as we do ourselves.

Our beauty ecosystem is rooted in sustainability through and through -- in fact, it was and will continue to be at the forefront of our internal formulation and production conversations. That said, our products are 100% vegan as they do not contain animal or animal-derived ingredients.

As all good things come to an end, so do all skincare products’ freshness and therefore, shelf life. Take a peek at the period-after-opening date that is indicated on our packaging for more. Please also note additional storage and usage tips within our product pages. Fun fact: while our products (so far) are seemingly for the face only, we suggest using them generously anywhere your skin needs some extra TLC. For optimal results, we recommend immediate use and proper storage.

Yes. We work hand-in-hand with our labs and expert board to carefully source all of our ingredients to ensure they are safe for all skin types, calming and packed with antioxidants that help to prevent irritation. That said, we suggest patch testing any product (and any ingredient) you haven’t tried before and consulting with your dermatologist for specific skin concerns and remedies.

Not only did our team of dermatologists and experts have this very topic in mind while formulating, but our Founder, Diipa herself was pregnant during our testing and development phases. She used our products throughout her pregnancy, breastfeeding, and now postpartum. Having said that, and as everyone’s skin type and sensitivities vary, we strongly recommend asking your dermatologist or medical professional prior to any usage. Assuming your doctor has given the green light, please don’t forget to patch test on a small area (i.e. your arm) before full application. Avoiding the harsh effects that retinol may have on your skin, we opted for a natural alternative (Bakuchiol) instead, giving you the same results in a more gentle, vegan way. For more information about our ingredients, how-to-use videos, customer reviews, and much more, visit the PM Sunset Restore Serum product page.

Skin feeling a little tingly? Don’t stress, it’s part of the process! You may experience a slight zing causing your skin to feel more sensitive. Our advice is to use it in smaller doses spread across the week, for maximum and safe results.

Not to worry, this is normal. You may notice that your serum goes from pale yellow to deeper orange or that overtime, there are shifts in smell common for high concentrations of Vitamin C. We’ve intentionally packed our Sunrise Glow Serum with 15% Vitamin C, a safe but infrequent level of this potent and wildly effective ingredient. To avoid such shifts, we suggest storing our Sunrise Glow Serum in a refrigerator or other dry, cool, dark place. Please also note that our ingredients perform best when used fresh. Don’t be afraid to use our products generously and on the face, neck and body, wherever your skin would love a little extra TLC! For any concerns or questions, never hesitate to reach out to us via email! We’re here to help.

Our Sunrise Glow Serum contains Coco-Caprylate which is derived from coconut oil. As such, you may notice a thin layer of oil form at the top of your serum. Simply shake the bottle before usage if that happens to reunite our ingredients.

Our products are first packaged in a glass or other container/dropper made using recyclable glass, then packaged in to what we call ‘secondary packaging’ or the inner box, and finally with our indē wild shipper box.

We’re working behind the scenes to offer our products globally, however for the time being, we are able to ship to the United States, Canada, and the United Kingdom and India.

At this time, we do not offer a pre-order function, however we are working on this for the near future. In the meantime, stay in the know on all indē wild news and updates by joining our mailing list at the bottom of this page.

Yes, simply go to our website (india.indewild.com) and you will see the icon for Whatsapp. Having trouble? Contact us at indiacare@indewild.com

We’re excited for you to experience indē wild! As our products are best when used fresh, we aim to get them in your hands as quickly as we can. We ship the following business day. Check the shipping options in the checkout for the exact transit time to your address. For additional inquiries, please contact us at indiacare@indewild.com

Once you’ve placed your order, you will receive an email with tracking information.

That said, if we can assist you with order related questions, please feel free to email us at indiacare@indewild.com if you are located in India or at you@indewild.com if you are located in the US, Canada, or UK.

We understand that sometimes in the excitement of ordering something new, changes may be necessary. However, as orders can process in a very short period of time, we cannot guarantee that the order has not already been fulfilled and shipped, thereby making the change impossible and fees could be incurred. We recommend emailing our CE team as soon as possible at you@indewild.com if you’re in the US, UK, or Canada, or at indiacare@indewild.com if you’re in India.

We understand that sometimes in the excitement of ordering something new, changes may be necessary. However, as orders can process in a very short period of time, we cannot guarantee that the order has not already been fulfilled and shipped, thereby making an order cancellation impossible and fees could be incurred. We recommend emailing our CE team as soon as possible atyou@indewild.comif you’re in the US, UK, or Canada, or atindiacare@indewild.comif you’re in India.

At this time, we are unable to accept returns on our products. 

Please also note that all orders are Final Sale during indē wild Sales on our site, and therefore are not eligible for refunds, replacements, or exchanges. 

That said, if your order arrives damaged, or if you have specific feedback for us after opening our products, please let us know immediately upon receipt. We are happy to evaluate the issue on a case by case basis and find a solution together. The best way to reach our team is via email at you@indewild.com.

Please read our full Return Policy carefully for more information.

While our shipping partners work hard to carefully package and ship orders, things can happen while in transit. If you notice any abnormalities, such as to our glass bottles, please refrain from using the product and contact us immediately at you@indewild.com with a photo of the damage(s).

We want to make your experience as seamless as possible. For any account related questions or issues, please email us at you@indewild.com.

We welcome your feedback as it only helps us serve you, our community, better! Please email us at you@indewild.com with your thoughts, questions, and/or concerns… we want to hear it all!

We hope you’ll stay in touch! You’ll see an option to join our mailing list at the bottom of this page. To leave our mailing list, simply hit ‘unsubscribe’ towards the bottom of the last email you received from us.

A healthy planet is a happy planet. That said, we’ve intentionally used packaging materials that are 100% recyclable. Please note that as guidelines may vary by location, we urge to you check your local and state regulations around recycling.

You can pay for your purchases using Cash on delivery, Debit/Credit cards or via Net banking methods.

Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.

Our products are liable to and inclusive of GST.

There's no specific charge to avail COD on any order.