Refund policy

While we hope our products earn their spot in your long-term regime, we understand that sometimes things don’t work out. Please read our policies below carefully for more information. 

Returns

At this time, we are unable to accept returns on our products. 

Please also note that all orders are Final Sale during indē wild Sales on our site, and therefore are not eligible for refunds, replacements, or exchanges. 

That said, if your order arrives damaged, or if you have specific feedback for us after opening our products, please let us know immediately upon receipt. We are happy to evaluate the issue on a case by case basis and find a solution together. The best way to reach our team is via email at you@indewild.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately within 5 days of receiving the order with images and videos if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.

Additionally, if you do not receive your order within 10 days of your order date, please reach out to us so we can investigate further.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods unless they are unopened. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/refunds/exchanges on sale items or gift cards as noted above under Returns. 

Exceptions / Refunds

You may be eligible for a refund in the case of a damaged or missing item. Once we’ve received your refund request and evaluated the issue, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.

In case of a refund, we will refund the full item-order value minus the shipping cost.

Unfortunately, we cannot accept returns/refunds/exchanges on sale items or gift cards as noted above under Returns.