Shipping & Returns Policy - UK
At indē wild, we're dedicated to making your ordering experience as smooth as possible. Please take a moment to familiarise yourself with our shipping policy.
Shipping Rates
Shipping within UK
|
Shipping time |
Order value |
Shipping Cost |
|
Standard delivery (5-10 business days) |
£0 - £75 |
£4.99 |
|
£75 & Above |
Free |
|
|
Express Shipping (Overnight) |
£9.99 |
Timing
- Once you place your order, you will receive a confirmation email.
- Your order will be processed in 24-48 hours after the confirmation.
- You will receive an email notification with the tracking number of your shipment within 1-3 business days (excluding weekends and holidays).
- You can also check the status of your order on our website in the 'My Account' section.
Unforeseen Delays
Please keep in mind that during sales or peak seasons and public holidays, shipping delays may occur due to factors beyond our control. Your patience is truly appreciated during these times. For assistance, contact us at you@indewild.com.
In the rare instance that your order doesn't reach you within 10 business days, we kindly ask you to reach out to us at you@indewild.com (10 am to 6 pm GMT Mon-Fri). We will promptly look into the matter and ensure you're kept up-to-date. Your satisfaction is our priority.
Shipping FAQs
How long will it take to process my order, and when can I expect a shipping notification?
Your order will be processed in 24-48 hours. You will receive an email notification with the tracking number of your shipment within 1-3 business days. You can also check the status of your order on our website in the 'My Account' section.
How long will it take to deliver my order, especially during the holiday season?
We understand how exciting the holiday season can be and we're here to help. However, we can't promise exact arrival dates, especially during the high-demand season.
How can I check the status of my order?
You can check the status of your order on our website in the 'My Account' section.
What do I do if my order doesn't arrive within 10 business days of receiving the shipping confirmation?
If you do not receive your order within 10 days of receiving the shipping confirmation email, please get in touch with us at you@indewild.com (10 am to 6 pm GMT Mon-Fri).
Just provide your name and order number, and we'll get back to you at the earliest.
I have pre-ordered a product. When will it be shipped?
Shipping of pre-ordered products starts only on the dates mentioned on the product page.
Can I modify my order after placing it?
Once your order is placed, it quickly enters processing to ensure prompt delivery. This means we’re unable to cancel, change the shipping address, or update the phone number once processing begins.
Do you offer international shipping?
We do offer international shipping to select countries. Please visit our international website https://global.indewild.com/ to view the list of countries.
Is it possible to pick up my order in-store or at a warehouse?
We do not offer in-store or warehouse pickup.
How can I get in touch for further assistance or if I have more questions?
If you have any additional questions or need assistance, please don't hesitate to reach out to us at you@indewild.com (10 am to 6 pm GMT Mon-Fri).
Route FAQs
What is Route Package Protection?
We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.
How can I add Route Package Protection to my order?
Route Package Protection can be added during checkout.
How does Route Package Protection work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
What if My Order Never Arrives or is Stolen?
Route helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Returns, Replacement, Cancellations
We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses.
However, we have partnered with Route to offer you package protection on your purchase. We strongly suggest you opt for Route Package Protection to cover any loss or damages in transit. If you have feedback or concerns about our products, please feel free to contact us at you@indewild.com (10 am to 6pm GMT Mon-Fri). We're here to work together to find a solution.
Please note that all orders are Final Sale during indē wild sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges. If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.
FAQs
Will you give me a return, replacement or refund if I bought a product through an authorised retailer?
Unfortunately we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased indē wild products from an authorised retailer, please reach out to them for assistance.
Will I get a replacement if my product arrives damaged?
If you receive a damaged product, please notify us within 24 hours of receiving the product at you@indewild.com (10 am to 6 pm GMT Mon-Fri) with your order number and an unboxing video of the order or a photo of the item's condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. In case of a refund, we will refund the full order value minus the shipping cost as store credit.