This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Our Holiday Gift Store Is Now Open!

indē wild is now available at
Sephora UK! Shop your favs IRL!

Free shipping over £75.00

Cart 0

Congratulations! Your order qualifies for free shipping You are £75 away from free shipping.
Congratulations you get free Glow Bag Please add 10000 more to get free Glow Bag
No more products available for purchase

Subtotal Free
Shipping, taxes, and discount codes are calculated at checkout

Your Cart is Empty

Returns, Refunds and Replacements Policy 

We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses. However, we have partnered with Route to offer you package protection on your purchase. We strongly suggest you opt for Route Package Protection to cover any loss or damages in transit. If you have feedback or concerns about our products, please feel free to contact us at you@indewild.com (10 am to 6pm GMT Mon-Fri). We're here to work together to find a solution.

Please also note that all orders are Final Sale during indē wild sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges. If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.

FAQs

Will you give me a return, replacement or refund if I bought a product through an authorized retailer?

Unfortunately we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased indē wild products from an authorized retailer, please reach out to them for assistance.  

Will I get a replacement if my product arrives damaged?

If you receive a damaged product, please notify us within 24 hours of receiving the product at you@indewild.com (10am to 6pm GMT Mon-Fri) with your order number and an unboxing video of the order or a photo of the item's condition.

Route FAQs

What is Route Package Protection?

Route Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Package Protection can be added during checkout.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim? File here.

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

What are Route’s Terms and Conditions?

Route’s terms and conditions are listed here.