Your order will be processed in 24-48 hours. You will receive an email notification with the tracking number of your shipment within 1-3 business days. You can also check the status of your order on our website in the 'My Account' section.

If you have placed an order before 2 pm, allow us 24 hours to ship your order. All orders placed after 2pm are shipped on the next business day (except weekends and public holidays).

You cannot change your shipping address or phone number after placing the order.

You can only place an order using a domestic phone number. We do not accept international numbers.

We understand how exciting the festive or holiday season can be and we're here to help. However, we can't promise exact arrival dates, especially during the high-demand season. Shipping times may vary by region.

We do offer international shipping to select countries. Please visit our international website https://www.indewild.com to view the list of countries.

We do not offer in-store or warehouse pickup.

You can check the status of your order on our website in the 'My Account' section.

If you do not receive your order within 10 days of receiving the shipping confirmation email, please get in touch with us at you@indewild.com (10am to 6pm GMT Mon-Fri).

Just provide your name and order number, and we'll get back to you at the earliest.

Shipping of pre-ordered products starts only on the dates mentioned on the product page.

If you have any additional questions or need assistance, please don't hesitate to reach out to us at you@indewild.com (10am to 6pm GMT Mon-Fri).

In order to get your products to you as soon as possible, your order begins processing immediately after it's placed. Once an order is placed, we’re unable to cancel or make any changes.

Unfortunately we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased indē wild products from an authorized retailer, please reach out to them for assistance.

If you receive a damaged product, please notify us within 24 hours of receiving the product at you@indewild.com (10am to 6pm GMT Mon-Fri) with your order number and an unboxing video of the order or a photo of the item's condition.

Route Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Package Protection can be added during checkout.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim? File here.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/